Frequently asked questions

If you can´t find the answer to your question here, please e-mail your query to:

• What is credit insurance?

• What is meant exactly by insolvency and defaulting?

• How much does credit insurance cost?

• Can I insure just one customer?

• Can I insure a loan from a bank?

• What is a credit limit?

• Is it possible to insure customers from countries of the former Soviet Union?

• What is the guarantee that the insurance company itself will be able to pay out in the event of losses?

• What should I do if I want to try out your product?

• What other services do you offer?

• What should I do if an insured debt is not paid in time?

• How can I communicate with Euler Hermes Europe SA?

• Why do you ask me, as firm buying goods and/or services, to provide statements?

• Our firm publishes statements in the proper manner. So why do you ask us to provide them to you?

• How much does debt collection cost?

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